Mattress Shopping FAQ

Mattress shopping can be stressful, so to help you out we have compiled a list of the most frequently asked questions to help you decide which organic mattress is right for you! We also recommend coming into New Living to test out the mattresses before you buy one.

 If the following information does not answer your questions, feel free to schedule an appointment with a mattress specialist. Call us at 713-521-1921 or email to schedule your appointment today.


Natural Rubber Latex vs Synthetic Latex

Natural latex is made entirely from the sap of a rubber tree. Some companies use blended or synthetic latex which are a mixture of natural rubber and chemicals.

What if I have a latex allergy?
Most of the proteins that cause latex allergies do not exist in the natural rubber. We recommend that you come by our store, take home a latex sample, sleep with it in your pillowcase, and see how you feel the next day.

How does natural rubber latex compare in feel to memory foam?
Natural rubber feels bouncier and more resilient. Memory foam sinks in more. Natural rubber mattresses do tend to sleep cooler because they are made from natural, breathable materials and are not dependent on your body heat to provide support and comfort. The wool casing on our mattresses also regulates body temperature. It is truly a personal preference for which one feels better to you so it is always best to test out the mattress in a store before purchasing rather than purchasing online.


Delivery & Services

How long will it take for my mattress to arrive?

The mattresses sold by New Living arrive anywhere between 7 days and 4 weeks depending on which one you order. Our vendors, however, will work with us if there are special circumstances and mattresses are needed sooner or need to be held. OMI beds are made to order and they also have a $75 rush fee that can take a week or two off the typical 3-4 week delivery.

How are the mattresses shipped and delivered?
Royal-Pedic and OMI mattresses come with White Glove delivery and set-up and are scheduled at your convenience. Mattresses are delivered and set up in your home.

Do you offer green delivery services for the mattresses?
Yes. We are proud of our local Houston partner, Greener Delivery. They deliver all OMI mattresses with their truck that runs on Biodiesel fuel. They also are fragrance and smoke-free so anyone with allergies or chemical sensitivities can be assured that they will not have a reaction.

Can you take away my old mattress or recycle my old mattress?
Yes. For a $25 fee we will remove and recycle your old mattress. Our mattress recycling partners guarantee that no less than 90% of the mattress materials will be recycled. Usually these materials go into the automobile industry.

Do you sell online or only at your store?
We can sell a mattress online but we do not recommend purchasing a mattress you have not seen or touched.

What kind of warranties do your mattresses have?
Depending on which mattress you purchase, the mattresses at New Living either have a 10 or a 20 year warranty. Further details of warranties can be obtained online.

What is your return policy?
We offer a 60 day comfort guaranty. Sleep on one of our mattresses, and if you are not comfortable, we will work with you to adjust the fit, or we will even take it back and give you store credit to try a different model. We would just ask that you pay for the pickup/delivery on the trips to pick up and drop off a new one.

Do you have financing options?

Yes, we offer a GE financing option which you can sign up for when you purchase your mattress. The financing option covers all or part of your purchase.


Mattress Quality

Do your mattresses sleep hot?

Everyone is different but typically natural mattresses are more breathable and have better airflow than mattresses made from synthetic materials. Our eco-memory foam mattress line tends to sleep cooler than typical memory foam mattresses because its cell structure and it’s breathable cover (usually wool wrapped with cotton). The Eco-wool moisture pads are another way to increase air flow and regulate your body temperature. Purchasing a mattress or a pillow-top pad with a sculpted surface is another way to increase air and blood flow.

How do I know if I need a new mattress?
Most conventional mattresses need to be replaced every 8 – 10 years. Natural organic mattress will last between 10 – 20 years at least. If your mattress is sagging, uncomfortable, causing allergies, back pain or any other discomfort it is time to replace it. Sometimes even tossing and turning can be caused by an old or “worn out” mattress.

How long will my mattress last?
If you properly care for and support your mattress it can last 10 – 20 years or more depending on which one you purchase.


Health & Environmental Issues

Do mattresses really need flame-retardants? 

Mattresses have been doused with flame-retardants since people started smoking in bed (not the healthiest thing you can do in a bed anyway). Starting in 2007, the government actually made it a mandate that a mattress contain enough fire retardant to withstand a 2 foot wide blowtorch open flame for 70 seconds. Several flame-retardants contain brominated flame-retardants which accumulate in the body and can pass from mother to child through breast milk. These chemicals leech through your mattress and are absorbed through your skin and inhaled. Watch this video for more info.

However we offer a natural chemical free alternative! All of our mattresses use a natural layer of wool that meets the criteria for flame-retardants, so you do not have to worry about inhaling the toxic flame-retardants found in most mattresses. 

Can I make my current mattress healthier?

Unfortunately, nobody manufacturers any kind of “barrier” that would block out off-gassing of chemicals. If you were to wrap a memory foam mattress with mylar for example, you would stop any offgassing, but you have now created a impermeable membrane that will trap moisture and cause mold and other issues. If you know you are getting sick from your mattress, it is best to speak with your doctor about it and find another sleeping solution immediately. Look for a doctor who specializes in treating people with Multiple Chemical Sensitivities.

How can I prevent dustmites, bed bugs and common allergens in my existing mattress?

If your main concern is common allergens, such as dustmites, using an unbleached, undyed organic cotton mattress dustmite barrier encasing will definitely help as well as purchasing a new pillow or at least a dust-mite cover for your current pillow. Washing your bedding in hot water every week and vacuuming your mattress with a HEPA vacuum will also help reduce allergens and particles. Bed bugs are difficult to prevent without switching to an organic latex mattress. 

Are your mattresses hypo-allergenic? Do they need dust mite encasements?

Our mattresses are resistant to mold, mildew and dust-mites. If you have severe allergies, however, dust-mite encasings might be necessary


Foundations & Accessories 

What kind of support does my mattress need?

Your mattress needs to be placed on an approved surface. Your old boxspring should never be used with a new mattress as this will invalidate the warranty on the mattress. Proper support is necessary to support your back, to maintain the shape and structure of the mattress, and for having airflow to prevent the growth of mold and mildew. Supports include: a slatted platform bed with slats no more than 3 inches apart, wooden foundation, new box spring, or a specialty frame/foundation. Never use a mattress on a solid surface especially in a humid environment. Even natural materials like wool and cotton can grow mold or mildew without ventilation.

What is the difference between a box spring and a foundation?
A foundation is a wooden frame that looks like a box spring but is made from untreated wood. A box spring has springs in it. Typically, foundations provide a firmer support surface for your mattress. Most people purchase foundations with their natural latex mattress but they can also be placed on a boxspring. This is a personal preference. Consumers who are concerned about electromagnetic fields prefer foundations with no metal in them.

Can I use your mattress with an adjustable bed frame? Do you sell an adjustable bed frame?
Natural rubber latex mattresses can be used with an adjustable frame. We do offer an adjustable bedframe through Royal-Pedic.

How should I protect my mattress from stains and moisture?
Your mattress is an investment and it should be protected. Using a high quality organic cotton mattress pad is the best way to protect your mattress for the many years you plan to sleep on it. Mattress pads and all top-of-bed products should be washed every week or two in hot water to prevent dust mites, so purchasing products that can withstand frequent hot water washing is a worthy investment. Go the extra mile when it comes to protecting your mattress.

Do you have waterproof mattresses? Or mattress protector pads?
Yes. We do carry waterproof mattresses and mattress pads made by Naturepedic. These products use a food-grade polyethylene plastic for waterproofing which has no PVC, phthalates, or off-gassing. For an all-natural option,we carry wool moisture pads that wick away moisture. 

Do I need a topper? Why would I need/want a topper?
A topper will give you that luxurious “hotel mattress” feel of sinking in to your sleep. It does not change the support of your mattress in any way. The main support structure of your mattress is the base of the mattress and not the top layers. So, it’s okay to get a softer feel and not have to compromise durability or support.


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